If Your Shade Doesn’t Feel Right

Please reach out to us.

Even when a product doesn’t qualify for a return or refund under our policy, we still want to hear your concern.

Tell us what didn’t work.

The colour?

The undertone?

Your natural lip pigmentation?

The depth?

Sometimes another SHADE may be a better match. Sometimes a different combination from the collection can completely change the result.

We can’t promise that every colour will become every person’s perfect shade.

BUT WE CAN PROMISE TO LISTEN.

Your experience helps us understand our customers better — and your feedback becomes part of how SHADE BY SHAHD continues to improve.

Talk to us