Help & FAQs

From finding your SHADE to tracking your order, we’re here to make things simple.

Can’t find what you need below? Talk to us. We’d rather you ask than guess.

FINDING YOUR SHADE

How can I find the right SHADE for me?

Start by exploring our lip colours, where you’ll find shade descriptions, real product imagery and guidance designed to help you understand each colour.

Remember that skin tone, undertone and your natural lip pigmentation can all influence how a shade appears on you.

Still deciding? Send us a message and choose Shade Advice. Tell us what you normally wear, what you’re looking for and which shades you’re considering.

We’ll give you the most honest guidance we can — even if that means telling you another SHADE might be more you.

Why does a lip colour look different on me?

Because colour doesn’t exist separately from the person wearing it.

Your skin tone, undertone, natural lip pigmentation, lighting and even your screen can affect how a shade appears.

That’s why we aim to show our colours as realistically as possible and encourage you to look at more than one image or swatch before choosing.

Can you guarantee which shade will suit me?

We can guide you, but we can’t honestly guarantee an exact result through a screen.

We’d rather tell you that than pretend otherwise.

Send us a message for Shade Advice, and we’ll help you get as close as possible to finding yours.

LIPS & PRODUCTS

Where can I explore the lip collection?

Visit Lips to discover our shades, formula, current prices and available options.

Can I wear the shades together?

Absolutely.

Some of our shades are beautiful alone, while others can be used to contour, soften, brighten or transform another colour.

Your SHADE doesn’t have to come straight from one bottle.

Mix it. Layer it. Make it yours.

How do I save a favourite?

Tap the heart on a product to add it to your Wishlist.

Your favourites are saved in your current browser, so clearing your browser data may also remove them.

SHIPPING & DELIVERY

Where do you deliver?

We deliver across Egypt. Standard delivery usually arrives within 3 to 5 business days.

Available delivery methods and costs may vary depending on your location and will be shown during checkout.

Shipping & delivery details

Returns & product concerns

For hygiene and product-safety reasons, cosmetics generally cannot be returned or exchanged after opening simply because of a change of mind or individual shade preference.

If your order arrives damaged, defective, incorrect or with an issue present upon delivery, please contact our Customer Care team as soon as you receive and inspect it.

Please include your order number and clear photographs or video of the product and packaging so our team can review your concern quickly.

If your shade doesn’t feel right

Track your order

Check your order confirmation and shipping updates. For help with an order, contact our team with your order number.

Store information

Read our Privacy Policy and Shipping & Returns.

Accessibility

Read our accessibility information.

Find my shade