Refund policy

Returns and product concerns

For hygiene and product-safety reasons, cosmetics generally cannot be returned or exchanged after opening simply because of a change of mind or individual shade preference.

If your order arrives damaged, defective, incorrect or with an issue present upon delivery, please contact our Customer Care team as soon as you receive and inspect it.

Please include your order number and clear photographs or video of the product and packaging so our team can review your concern quickly.

Where a return, replacement or refund is applicable, we will work to resolve it in accordance with this policy and any consumer rights that apply in your location.

If your shade does not feel right, please still reach out. Even when a product does not qualify for a return or refund under this policy, we want to hear your concern and help you find a shade that suits you better.

To contact us, please use the contact form on our Contact page.